Plain language. The binding version lives in our Terms of Use, section 8.
One Grand Film · getogf.ai
OGF AI subscriptions start with a free trial. The length of your trial is shown at checkout and is 7 days on our current Launch offer.
You give us a card when you start the trial and you are not charged anything that day. The card is there so your subscription can continue without interruption if you decide to stay.
When the trial ends, the card is charged automatically. That is how a free trial works here, and we would rather say it twice than have it surprise you.
Your first charge lands on the morning your trial ends, at the rate shown to you at checkout. If you joined on a founding or Launch rate, that is your rate for as long as you keep the seat, and it does not rise underneath you.
After the first charge, the subscription renews on the same cycle, monthly or annually, until you cancel. You can see your exact rate, your renewal date, and your invoices any time under Plan & Billing in the app.
We email you before the first charge, ahead of the date, with the amount and the day it will hit. Those emails include a one-click link to cancel. If you ever get charged without having been told the date in advance, that is our failure and we want to hear about it.
You cancel yourself, in the app, in about three clicks: Plan & Billing → Cancel subscription. No phone call, no email to us, no waiting on a human. We will offer you a pause or a smaller plan on the way out, and you are free to decline both and finish canceling.
Cancel during your trial and you are never charged. Access ends at that point, because the trial was the access.
Cancel during a paid period and you keep your access to the end of it. You paid for the period, so you get the period. Nothing renews after that.
Our formal terms say fees are non-refundable except where the law requires otherwise. Here is how we actually behave, which is more generous than that, and you can hold us to it.
If your trial converted and you did not mean for it to, tell us within 7 days of that charge and we will refund it in full and cancel the subscription. You do not have to justify it or explain what went wrong. A filmmaker paying for something they never meant to buy is not a customer we want.
If you have not actually used the app, the 7 days is not a hard line. Write to us whenever you notice the charge and we will sort it out. We would rather refund someone who got nothing from us than keep money for work we never did.
Later renewals, and charges where you have been using the tools, are normally not refunded. Cancel and you keep access for the period you already paid for, and nothing renews. If something specific went wrong, a double charge, a charge after you canceled, an outage that cost you real work, write to us and we will make it right.
Some places give you refund and withdrawal rights that override anything on this page, including a statutory cooling-off period for consumers in the EU and UK. Those rights always win, and we honor them regardless of what our terms say.
If a renewal charge is declined, we email you and retry over the following days. Most declines are a timing problem rather than a decision, so nothing is canceled immediately. You can update your card any time under Plan & Billing.
Billing questions go to aj@getogf.ai and reach the founder, not a queue. Refund requests are handled within one business day.
If you are reading this page because you were charged and did not expect to be, reply to the receipt and say so. We will sort it out.
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